Refund Policy

Summary

• A video that fails returns its credits to your balance automatically.
• An unused credit pack can be refunded in full if you ask within 14 days of buying it.
• Duplicate charges, wrong charges and missing credits are always fixed.
• There is no subscription, so there is nothing to cancel.

Failed Videos

Credits are deducted when a video starts rendering. If the video fails for any reason on our side, the credits are returned to your balance automatically, usually within a few minutes. If a photo is rejected by the automatic photo check, no credits are charged at all.

Returned credits go back to your credit balance. They are not a cash refund.

If credits from a failed video have not come back after an hour, email us with the task ID from My creations.

Refunds for Credit Packs

You can get a full refund for a credit pack when:

• you ask within 14 days of the purchase, and
• none of the credits from that pack have been used.

If you have used some of the credits, we can refund the unused part at our discretion.

We will always refund or correct:

• a duplicate charge for the same purchase,
• a charge for the wrong amount or the wrong pack,
• a purchase whose credits never reached your account and that we cannot fix,
• a payment you did not authorise, after reasonable verification.

What Is Not Refundable

Unless the law requires otherwise, we do not refund:

• credits already used for videos that finished rendering, including when you do not like the creative result,
• credits on accounts closed for breaking our Terms of Service,
• free, bonus or promotional credits.

If you are unhappy with a finished video, tell us anyway. We use this feedback to improve the templates, and we may return credits as a goodwill gesture.

How to Ask for a Refund

Email support@flyingcaraivideo.com from the address on your account and include:

• the order number or the date and amount of the charge,
• a short description of the problem.

We reply within 2 business days. When a refund is approved, the money goes back to the original payment method and the matching credits are removed from your balance. Banks usually show the refund within 5 to 10 business days.

Chargebacks

Please contact us before opening a chargeback so we can fix the problem quickly. This does not affect your right to dispute a charge with your bank.

Your Legal Rights

Nothing in this policy limits any consumer right you have under the law where you live.

Changes

We may update this policy. The date at the top shows the latest version. Changes do not affect purchases made before the update.